Scenario:
With Windows XP Professional SP2 and Microsoft Office Enterprise 2007 already installed, you try to install MS Dynamics CRM Client v3c but unfortunately get this error message:
"The installed version of Microsoft Outlook is not supported by the Microsoft CRM client. Please upgrade to the current release of Microsoft Office Outlook."
I tried very hard to look for a FREE solution but could not find any. So I called the Microsoft Support Team in India but they were unable to help me unless I opened a paid case with the Global Support Team in China.
What’s the solution then? I had successfully done this before in the past, so why not this time? The only difference is that I was then using MS Office Ultimate 2007.
So I decided to uninstall Office Enterprise 2007 and install Office Ultimate 2007 instead. As a result, I got my CRM client installed in a few minutes and it is now working properly!
Conclusion: MS Office Enterprise 2007 is not supported by MS Dynamics CRM Client (v3c).
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4 comments:
Well... CRM V3C client works fine on Office 2007 Enterprise for me........
Same here...
Running Office 2007 Enterprise and no problems with the outlook client...
Hi,
I have a same problem with CRM 4.0 and Office Enterprise 2007...but is it just the only one solution?!
Thanks
I performed a test installation on a desktop computer to double-check the problem and you guys are right - I was able to install the v3c on Enterprise 2007 without error. But this time, I upgraded from an existing Office 2003 to Office 2007 Enterprise (instead of a clean install).
However, I am still unsure why the earlier error message occured (when I was trying to install the CRM client on top of Outlook 2007Enterprise in my laptop).
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